1. Beware of hidden
readers
2. Write as if Mom or
the boss is going read it
3. Remain gender
neutral
4. Keep harassment
and discrimination policies in mind
5. Don't use email to
let off steam
6. Control the urge
to “flame”
7. Respect other
people's time
8. Never reply to
spam
9. Do not email the
world
10. Copy with care;
reply to all with care
11. Don't oversell
your message
12. Ask permission
before forwarding
13. Be cautious in
sending attachments
14. Always use a
salutation and signature
15. Beware of the
exclamation point
16. Resist the urge
to capitalize – Also applies to all lower case letters
17. Use correct
spelling, grammar and punctuation
18. Think before
requesting a receipt
19. Keep editorial
comments to yourself
20. Treat others as
you would have them treat you
21. Consider e-mail's
limitations
22. Always use a
descriptive subject line
